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Personal Information We Collect
European Economic Area Residents: Special Notice Concerning the General Data Protection Regulation (“GDPR”)
California Residents: Special Notice Concerning the California Consumer Protection Act (“CCPA”)
Last Updated : November 29, 2021
Information We Collect About You
Information we collect about you depends on how you use our Site.
(a) Registration, Services and Account Information. You can browse the Site without registering for an account with us in that case we may collect information regarding your device, geolocation data, behavioral, target job and target profile. When you register an account or use certain of our services (including, but not limited to, Site email account(s), Resume Builder, Resume-Check, Resume Guide, Cover Letter Builder, Cover Letter Tips, My Perfect Resume, Resume Review, Resume Writing, Resume Services, Search Jobs), create a profile, create a resume, search for or purchase services, or otherwise engage with our Site, you must provide certain information such as a username and a valid email address, otherwise, you will not be able to create an account. You must also provide payment information such as credit or debit card information, name and billing address in order to purchase services. This information is only associated with your account after you have signed in as a registered user. We will also collect other data you voluntarily provide, such as name, surname, contact data, and information you enter on the Site, when creating documents (for example employment status and education).
(b) Information to Respond to Your Requests. You may give us contact information (for example, your email address) so we can respond to your questions and requests, as well as responding to your requests to send you newsletters and other communications.
(c) Third party log-in. We may collect some basic information when you access the Site with third-party login credentials such as your name, user name, and your email address.
(d) User Interaction Information. We can also receive other information (e.g., content viewed and information about the advertisements within the content you have been shown or have clicked on, etc.) from your interaction with our Site. To the extent permissible by law of the country of your residence, you agree that we can share your interaction information with, or obtain information about your interaction from, analytics providers, advertising partners, third-party partners, and social media sites for two years or until you withdraw your consent for the purpose of providing or improving our services. Certain information that we may have access to from third-party services providers may be controlled by your privacy settings on that service and by your consent. Information that can be passed to analytics providers and advertising partners can be via cookies and tracking technologies. Please see our Cookies and Tracking Technologies Policy for information, including your choices in relation to some of these technologies.
(e) Information from other Sources. To the extent permissible by law of country of your residence, the information we collect can be combined with publicly available information.
(f) Mobile Information. By agreeing to this Policy you consent that we may collect additional information from you if you access our Site through a mobile device (e.g. your unique device identifier, device’s operating system, mobile carrier, location or GPS/geo-location, mobile number, your text messages, emails or email address, and user name).
(g) Brower Extensions Privacy Notice and Information We Collect. Provider offers certain browser extensions, including but not limited to the “Apply Tool”, that are all available in certain web browsers such as Google Chrome. When you download a browser extension, we automatically collect certain information from your device or web browser. We automatically collect information from location storage associated with your web browser, including your browsing behavior for career searching activity. We can also automatically record your interactions with certain webpages by accessing local storage associated with your web browser. Each browser extension was made to automatically interact with third-party websites, so we can also collect some information about you when you visit those websites including, clickstream data, operating system being used, the URL of the site you have come from and move to after your visit, data relating to your activities on third party websites (including IP addresses and URLs) via tracking technologies (such as cookies and measurement software), the date and time of your visit and your server’s IP address, the geo-location of your device, and the type of payment you use. We collect this information for statistical purposes to find out how our website and each browser extension is being used. We use this information to evaluate and, hopefully, improve your experience. As an example, when you visit a webpage that supports the autofill function, we can record metadata generated by your web browser that identifies one or more autofill fields that you interact with. In this example, we can also access local storage associated with your web browser to determine information which can be or has been entered into an autofill field. We use your information to facilitate your completion of job applications across the internet, on our websites and third-party websites and to provide advertising and/or other content that we believe can be of interest to you based upon your browsing behavior on the internet.
Uses, Retention and Storage
We process your information for the following purposes and legal bases:
(a) Operate our Site and Provide You with Our Services. We use the Information we collect to (i) respond to your questions and requests; (ii) provide customer service (e.g., to fulfill product and service orders made by you, give you information about your account to resolve disputes, problems with your account/profile or the Site, administer a contest, sweepstakes or promotions, or to provide information to third parties at your request such as potential employers, job matching services or third party websites, or other career related services); (iii) personalize your experience by providing content on the Site, including targeted advertising or job-related advertising, that we believe can be of most interest to you; (iv) improve the Site, and; (v) provide you with a safe, efficient, and customized experience.
(b) Analyze and Aggregate Non-Personal Information. We use aggregate information about our users and non-personal information to analyze Site and user behavior and prepare aggregated reports.
(d) Marketing & Communications. We use your information to contact you to maintain the Site, your account, or to comply with your stated communication preferences, or to provide other services as described at the time when we collect the information from you, or to contact you for other purposes authorized by law. If you have chosen to participate in some of our career building Services, the information you share with us can be provided to third parties such as (i) resume editors, (ii) employers or recruiters who can contact you about career opportunities, (iii) employers seeking candidates, and/or (iv) other career service providers.
To the extent permissible by applicable law, we retain Information for as long as it is necessary to fulfill the purpose(s) for which it was collected, our business purposes and/or to comply with the applicable laws and regulations.
Information we collect can be shared with:
(a) The Provider Corporate Family. We may disclose the information we collect about you with the Provider’s corporate family (our affiliates and subsidiaries). If we disclose your information with them, their use and disclosure of your information will be subject to this Policy.
(b) Service Providers. We may disclose your information to service providers under contract who help with our business operations (such as, but not limited to, fraud investigations, bill collection, payment processing, and site analytics and operations as detailed in Section 8 below). For a full list of processors and sub processors please contact us by sending email to [email protected]
(c) Additional Services Requests. On the Site, you have opportunities to express interest in or register for other services. If you do, we will provide information about you to those third parties, or parties working on their behalf, to implement your request. We may share your Information with third parties to whom you ask us to send your information (such as resume editors, employers, recruiters or job posting third-party websites or others about whom you are otherwise notified and consent to when using a specific service).
(d) Legal and Law Enforcement. We may disclose information that we collect if we believe that such action is necessary to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
(f) Ad Networks. On the Site, we work with third parties to serve advertisement, provide us with data collection, reporting, ad response measurement and site analytics and assist with delivery of relevant marketing messages and advertisements. These third parties can view, edit or set their own tracking technologies/cookies.
(g) Analytics Providers. We may disclose information we collected through our Site to our analytics providers such as Google Analytics, to evaluate usage of our Site, and to help us improve our services, performance and user experiences.
(i) Aggregate and De-Identified Information. We may share information that has been aggregated and de-identified with third parties for marketing, advertising, research, or similar purposes.
Accessing, Reviewing, and Changing Your Personal Information
Registered users can review and change the Information at any time by accessing their accounts on the Site (through the My Account and My Settings tabs). You should promptly update your information if it changes or becomes inaccurate.
EU users: please refer to Section 9 below for your statutory rights under the GDPR.
(a) Opting Out of Promotional Messages. You can choose not to receive our promotional communications by clicking the “My Account” tab and clicking the “My Settings” and “Preferences” tabs. You can also click the unsubscribe link in the footer of any email or newsletter you receive. You can also email us at [email protected].
(b) Update/Delete or Change Your Resume or Cover Letter. To change or delete your resumes or cover letters that you have uploaded to our site, login to your account and click “Resume” and “Cover Letter” tabs and select edit or delete.
(c) Site Privacy Settings. Information that you disclose while participating on the Site may be public and subject to redistribution by us and any third party that reviews your profile or information that you post. You can change preferences for other Provider services as set forth in Section 5 or by contacting us as set forth in Section 17. Please be aware that Provider is not responsible for the uses, disclosures or copies of your public postings on or through the Site that you make public and that are downloaded by third parties.
(d) Administrative/Transactional Messages Cannot Be Turned Off. As we provide an online service, you cannot opt-out of administrative or transactional emails (for example emails about your transactions or policy changes) for your registered account.
(g) Other Data Options. Unless otherwise required by the laws of the country of your residence, you may request: (i) a copy of the of the specific pieces of personal identifiable information that we have collected about you in the last 12 months from the date of your request, and; (ii) that we that we disclose certain information about how we have handled your personal identifiable information in the prior 12 months. You can make such requests, if you have created an account with us, by logging into your account and clicking here, by utilizing any of the options made available to you by us throughout the Site for this purpose,or if you have not created an account, by sending us an email at [email protected].
(h) SMS. If you opt-in to our SMS alert service, you acknowledge that message or data charges may apply. If you wish to not continue with the SMS alert service, you may opt-out by replying “STOP” to the SMS text you received or contact our customer service team by any of the options available here. Please allow 3 to 5 business days to process your request.
(i) Timing and Third Parties. We will endeavor to comply with your requests as soon as reasonably possible but please note that changes requested of us are not always effective immediately. Additionally, in certain situations, and subject to applicable law, Provider will not be able or obliged to comply with part or all of your individual requests. Please note that we have the right to refuse and/or charge a monetary fee for requests which are manifestly unfounded or excessive. Unless required by law, we are not responsible of informing third parties with whom we have already shared your information of any changes requested pursuant to this section, or for removing information from or causing information to be removed from the databases or records of such third parties.
Information You Share on the Site
(b) Other services. If you use the Site, Provider can create a universal application derived from the information you provide on the Site that will be visible to potential employers who have immediate needs for prospects as well as visitors to the Site. Therefore, your Site Profile can be publicly viewable. You can elect to have your Profile restricted to registered users only by following the instructions on the Site for that particular setting. You agree that employers and Provider will use the contact information you have provided to contact you by email and you understand that this consent is not a condition to having access to the Site or Provider services.
(c) Scores, ratings and other tools. As part of the Site offering you may interact with tools that provide matching, check and recommendation mechanisms regarding the information you have provided in the system when creating your resume. These tools are computer based algorithms that have been created to help you in your career finding journey and do not ensure that you will get a job offering. When you make use of these tools you also agree and understand that Provider cannot ensure that you will get contacted by an Employer or receive a job offering, even when your resume has received a high “strength” number. Your use of these tools is completely at your own risk and provides no warranties whatsoever.
Tracking Technologies (Cookies)
Depending on your country of residence, when you first accessed this Site you may have been prompted to set your cookie setting preferences. Your cookie settings will be saved in accordance with privacy laws. Otherwise, when you visit our Site, we collect usage information sent to us by your computer, mobile, or other access device that tells us how you are using the Site including, but not limited to, video-viewing, site views, key stroke data, mouse movement, scrolling, clicks, and typing (“usage information”). We use tracking technologies (including cookies, unique device identifiers, web beacons/GIFs, embedded scripts, e-tags/cache browsers, cross-device tracking) to collect usage information. We can use tracking technologies for a variety of purposes, including:
We can also collect password information from you when you log in, as well as computer and/or connection information. During some visits we may use software tools to measure and collect session information, including page response times, download errors, time spent on certain pages and page interaction information.
Tracking technologies, such as cookies, are mainly alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. When you visit the Site, we and our business partners may use tracking technologies to enhance your online experience or customize our offerings. For some customers a privacy settings option will be available to set your cookie preferences. Some cookies allow us to make it easier for you to navigate our Site, while others are used to enable a faster login process. A few additional important things you should know about our use of tracking technologies (cookies):
Notice to Residents of the European Economic Area
Provider complies with the General Data Protection Regulation (“GDPR”). As such, Provider affords to all European data subjects their respective data privacy rights to the extent they are applicable including:
(i) right to rectify inaccurate data;
You have the right to obtain from us, the rectification of inaccurate personal information. Considering the purposes of the processing, you have the right to have incomplete personal information completed, including by means of providing a supplementary statement. You may perform this right my login in to your general account settings or by any of the means provided on our Contact Us page.
(ii) right to erasure (deletion of your personal information);
You have the right to request erasure or deletion of the personal information collected by us, only when: the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed; or you withdraw consent on which the processing was based, and where there is no other legal ground for the processing; or you object to the processing and there are no overriding legitimate grounds for the processing, or you object to the processing for direct marketing purposes; or when the data has been unlawfully processed, or the personal data has to be erased in compliance with a legal obligation . If you would like to exercise your deletion rights you can do so by clicking here or by sending an email to [email protected]
(iii) right to restrict processing of your personal information;
You have the right to restrict the processing of your personal data if (i) the accuracy of the personal data is contested by you, for a period enabling us to verify the accuracy of the personal data (ii) the processing is unlawful and you oppose the erasure of the personal data, and request the restriction of their use instead; (iii) we no longer need the personal data for the purposes of the processing, unless the processing is required by you for the establishment, exercise or defense of legal claims;
(iv) right of data portability;
You have the right to receive the personal data given to us through the site in a commonly used and machine-readable format – if it was collected in an automated way, and the legal bases of processing was your consent or a contract (for example, if you accepted our terms of service). You may also request us to transfer your information to another provider or controller of data, where technically feasible.
(v) right to withdraw consent,
When you have provided consent to the processing, you may withdraw it at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
(vi) right to object;
When you object, we will no longer process your personal data unless we can demonstrate compelling, legitimate grounds for the processing that override your interests, rights and freedoms. Where your data is processed for direct-marketing purposes, you have the right to object at any time to the processing of your data for such marketing.
(vii) right to access and to obtain a copy of personal data; You have the right to obtain from us confirmation as to whether or not your personal data is being processed, and, where that is the case, we will provide you with access to the personal data. If you registered an account on our Site, you can access certain of your personal data within your account. For obtaining copy of other information not available through the site please use this link or contact our customer service team with your specific request for assistance. If you do not have an account on our Site, please send us an email to [email protected] with your request and one of our agents will make its best efforts to verify whether we have any of your personal data.
(viii) the right not to be subject to a decision based solely on automated processing;
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affect you. This will not apply if the decision: (a) is necessary for entering into, or performance of, a contract between you and us; (b) is authorized by Union or Member State law to which we are subject and which also lays down suitable measures to safeguard your rights and freedoms and legitimate interests; or is based on your explicit consent.
You also have the right to lodge a complaint with the competent data protection supervisory authority (Article 77 of the GDPR). You can file this complaint both at your place of residence, at your place of work or at the place of the data protection breach you are complaining about. You may also file a complaint with the supervisory authority at our place of representative in Luxembourg.
You can exercise any of these rights by contacting us at [email protected] .Also if you have registered an account on our Site, you can request data access or request data deletion by clicking this link. In order to safeguard your personal information from unauthorized access, we can ask that you provide sufficient information to identify yourself prior to providing access to your personal information.
We take appropriate measures to ensure adequate protection of the privacy rights of EEA data subjects with respect to personal information that we transfer outside the EEA to a country that is not subject to an adequacy decision by the EU Commission. Please refer to Section 14 for more information about storage and international transfers.
In certain situations, and subject to applicable law, Provider will not be able or obliged to comply with part or all of your individual requests. Please note that we have the right to refuse and/or charge a monetary fee for requests which are manifestly unfounded or excessive, for example due to their repetitive character. If you have unresolved concerns, you have the right to complain to an EU Supervisory Authority. The representative is Auxiliant S.à.r.l. 1A, rue Thomas Edison, L-1445 Strassen, Luxembourg.
We have appointed a Data Protection Officer. You may contact the Data Protection Officer by sending an email to [email protected] or by writing to Auxiliant S.à.r.l, 1A, rue Thomas Edison, L-1445 Strassen, Luxembourg.
Providing your information to us is optional, but it can impact our ability to offer the Service to you. For example, if you do not provide your complete personal information, we will not always be able to respond to your request in a timely manner.
We process your information for the following purposes and legal bases:
(a) Operate our Site and Provide You with Our Services. We use the Information we collect as it is necessary for the performance of a contract between you and us in particular to (i) respond to your questions and requests; (ii) provide customer service (e.g., to fulfill product and service orders made by you, give you information about your account to resolve disputes, problems with your account/profile or the Site, administer a contest, sweepstakes or promotions, or to provide information to third parties at your request such as potential employers, job matching services or third party websites, or other career related services); (iii) personalize your experience by providing content on the Site, including targeted advertising or job-related advertising, that we believe can be of most interest to you. Furthermore, we use the information we collect to (iv) improve the Site and; (v) provide you with a safe, efficient, and customized experience; this is our legitimate interest within the meaning of art. 6(1) f of GDPR .
(b) Analyze and Aggregate Non-Personal Information. We use aggregate information about our users and non-personal information to analyze Site and user behavior and prepare aggregated reports. This is our legitimate interest within the meaning of art. 6(1) f of GDPR
(d) Marketing & Communications. We use your information as it is necessary for the performance of a contract between you and us in particular to contact you to maintain the Site, your account, or to comply with your stated communication preferences, or to provide other services as described at the time when we collect the information from you, or to contact you for other purposes authorized by law. If you have chosen to participate in some of our career building Services, the information you share with us can be provided to third parties such as (i) resume editors, (ii) employers or recruiters who can contact you about career opportunities, (iii) employers seeking candidates, and/or (iv) other career service providers.
(f) Profiling. We use your data to create your professional profile corresponding to your skills, education, experience, interests and preferences. Then, based on the profile created we suggest you how to complete your profile and encourage you to use our other services. We may also suggest you job offers which correspond to your profile, and recommend your profile to employers, which we believe may be looking for candidates with similar to yours experience and qualifications. Based on your Information we may also provide you with targeted ads.
Please refer to Section 3 for more information about data retention.
Notice to United Kingdom (“UK”) residents
Provider complies us the UK General Data Protection Regulation (“UK GDPR”) and affords UK residents their rights in accordance to law. All rights listed on Section 9 shall apply to UK residents respectively. If you are a UK resident an have any questions please contact us by sending an email to [email protected]
Our Site can contain links to other third-party websites and Provider can provide products and services that share information with third-party sites for your job search. We are not responsible for the privacy practices or the content of these third-party sites so it is important to familiarize yourself with their privacy policies before providing your Information.
We maintain appropriate technical, physical, and administrative security measures designed to protect the security of your information against loss, misuse, unauthorized or accidental access, disclosure, copying, use or alteration. However, no method of transmission over the Internet or method of electronic storage is totally secure. Therefore, we cannot guarantee its absolute security.
The Site is a general audience site and it is not intended for children under the age of 16. We do not knowingly collect information via our websites, applications, services, or tools from users in this age group. Our websites are equipped to block the registration of a minor under 16 years old. If you become aware that a child under 16 has provided us with information, please contact us immediately so we can delete such information from our system.
Storage and International Transfer
Notification Regarding Review and Updates.
This section provides specific information and only applies for residents of California (“California consumers” in this section). The California Consumer Privacy Act (“CCPA”), requires that we provide certain information to California consumers about how we handle certain personal information that we have collected, whether online or offline. Under the CCPA, “personal information” is any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, including the categories identified in the table below to the extent they identify, relate to, describe, are capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer or household.
(a) Categories of Personal Information that We Collect and Disclose. We may collect and disclose for a business purpose the following personal information from California Consumers: (1) name, contact information and identifiers (real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers); (2) customer records (electronic customer records containing personal information, such as name, signature, physical characteristics or description, address, telephone number, education, employment, employment history); (3) protected classifications (characteristics of protected classifications under California or federal law such as race, color, sex, age, religion, national origin, disability, citizenship status, and genetic information); (4) purchase history and tendencies (commercial information including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies); (5) usage data (internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a California consumer’s interaction with an Internet website, application, or advertisement); (6) geolocation data (precise geographic location information about a particular individual or device); (7) employment history (professional or employment-related information); (8) education information (information about education history or background), (9) Audio/Visual: audio, electronic, visual, thermal, olfactory, or similar information, and; (10) profiles and inferences (inferences drawn from any of the information identified above to create a profile about a California consumer reflecting the California consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes).
We do not sell any of the information stated above. Furthermore, the list above does not address our handling of personal information that is subject to an exemption under Section 1798.145(c) – (f) of the CCPA.
(b) California Consumer Rights. California law grants California consumers certain rights and imposes restrictions on particular business practices as set forth below.
(2) Requests for Copy, Deletion and Right to Know. Subject to certain exceptions, and as a California consumer, you have the right to make the following requests: at no charge, up to twice every 12 months:
(iii) Right to Know. Consumers have the right to request that we disclose certain information about how we have handled personal information in the prior 12 months, including the:
(c) Submitting Requests. You can submit a copy, deletion and right-to-know request online by sending a request through your account in case you are registered in the Site, by emailing us at [email protected], by utilizing any of the options made available to you by us throughout the Site for this purpose, or by contacting us at the toll free number in Contact Us
(d) Incentives and Discrimination. The CCPA prohibits discrimination against California consumers for exercising their rights under the CCPA and imposes requirements on any financial incentives offered to California consumers related to their personal information. Businesses may offer different prices, rates, or quality of goods or services if the difference is reasonably related to the value of the consumer’s data.
The Site is controlled and operated by Provider. Whether you access the services through any of our family Sites, you may contact Provider by any of the means in the Contact Us section on the Site. If your questions are not answered online, you can email us at [email protected], write to us at Auxiliant S.à.r.l, 1A, rue Thomas Edison, L-1445 Strassen, Luxembourg or to BOLD LLC at City View Plaza II, Suite 6000, 48 Road 165, Guaynabo PR 00968.